Office Administration Course

There is a strong need for professional and ethical secretaries all over the world, secretarial courses play an important role in meeting this need. Companies are continuously looking for competent and hard-working secretaries to take care of various administrative tasks.

One of the best aspects about choosing to work as a secretary is that you will have the option of working in almost any industry. Every industry or sector needs secretaries. This provides you with a wide range of options, opportunities and possibilities.

  • Introduction to Business English
  • Office Communication
  • Excellence in Service: Basic
  • Computer Practice
  • Telephone Skills
  • Organisational Skills
  • Time management

Introduction to Business English

  • Introduction to communication
  • Non-verbal communication
  • Business writing
  • Speaking, listening and reading skills
  • Meetings
  • Presentations
  • Work readiness

Office Communication

  • Definitions in communication
  • Making sense of communication definitions
  • Check your understanding
  • Different types of information that a business person can impart and receive
  • Essential communication skills for a secretary

Excellence in Service: Basic

  • Customer Service Fundamentals
  • Customer Service Skills
  • Customer Management
  • Customer Communication

Computer Practice

  • Introduction to computers
  • Hardware and software
  • Keyboard proficiency
  • Operating System
  • Word Processing
  • Spreadsheets
  • Databases
  • PowerPoint Presentations
  • Internet
  • Emailing

Telephone Skills

  • Introduction
  • Quick definition: Channel of communication
  • Telephone: Origin and meaning
  • What can we use telephones to do (in every life)?
  • The telephone in the workplace
  • Why and how telephones are used in the workplace
  • Dos and don’ts of telephone use

Organisational Skills

  • Information management
  • Managing incoming information
  • Managing outgoing information

Time management

  • Organising time
  • Coordinating time with othersTeam time management


  • Grade 10 AND
  • Learners must be at least 16 years of age AND
  • Learners must be able to read and write in English


Learners attend instructor- led sessions at our Richards Bay centre, training includes practicals. Seats are limited to 08 learners per class ensuring each learner receives individual attention and gain the required skill to perform tasks at hand. 


This course is a Provider Programme.
Provider Programmes are quality assured and certified by the provider, that means by InfoAvenue. They are not registered on the NQF, do not carry any national credits; and do not lead to a National Qualification.

Provider Programmes exist to help develop your skills. They are usually short courses, and professional career development courses. If you need to learn skills that you can apply in your work fast, then often a provider programme or short course is the fastest way to get there.

On successful course completion learners will receive InfoAvenue Course Mastery Certification. 


Registration Fee: R300
(Payable on Registration, once off)

cash payment: R9 500

R2 000 Deposit, R1 250 for 7 months 

Course Duration

  •  8 Months

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