Receptionist Course

There is a strong need for professional and ethical secretaries all over the world, secretarial courses play an important role in meeting this need. Companies are continuously looking for competent and hard-working secretaries to take care of various administrative tasks.


One of the best aspects about choosing to work as a secretary is that you will have the option of working in almost any industry. Every industry or sector needs secretaries. This provides you with a wide range of options, opportunities and possibilities.
 
SUBJECTS

  • Computer Literacy
  • Excellence in Service Basic
  • Organisational Communication
  • Telephone Courtesy and Customer Service


Computer Literacy

  • Keyboard Skills
  • Windows Skills
  • Word Processing
  • Spreadsheets 
  • Presentations
  • Databases
  • Internet & Emails


 Excellence in Service Basic

  • Customer Service Fundamentals
  • Customer Service Skills
  • Customer Management
  • Customer Communication


Organisational Communication

  • Communication Basics
  • Leadership And Motivation
  • Relational Context And Organizations
  • Technology In The Workplace
  • Context, Stress And Managerial Tools
  • Innovation And Change
  • Power, Politics And Diversity


Telephone Courtesy and Customer Service

  • Quality Customer Service
  • Proper Telephone Skills
  • Understanding Customer Needs
  • Managing The Customers Perception

 ENTRANCE CRITERIA:

  • Grade 10 AND
  • Learners must be at least 16 years of age AND
  • Learners must be able to read and write in English


HOW IT WORKS

Learners attend instructor- led sessions at our Richards Bay centre, training includes practicals. Seats are limited to 08 learners per class ensuring each learner receives individual attention and gain the required skill to perform tasks at hand. 

ASSESSMENT & CERTIFICATION

This course is a Provider Programme.
Provider Programmes are quality assured and certified by the provider, that means by InfoAvenue. They are not registered on the NQF, do not carry any national credits; and do not lead to a National Qualification.

Provider Programmes exist to help develop your skills. They are usually short courses, and professional career development courses. If you need to learn skills that you can apply in your work fast, then often a provider programme or short course is the fastest way to get there.

On successful course completion learners will receive InfoAvenue Course Mastery Certification. 

PAYMENT STRUCTURE 

Registration Fee: R300
(Payable on Registration, once off)


cash payment: R7 500


INSTALMENTS  
R2 000 Deposit, R1 300 for 5 months 


Course Duration

  • 6 Months

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